A number of years ago, I was facilitating a half-day training with a corporate client. In was an ongoing series that anybody in the company could attend. Although he hadn’t attended previously, one …
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Do You Also Make This Mistake With Praise?
Once in awhile, something I read stops me in my tracks and forces me to rethink a past assumption. This time it came from a parenting article by Shelley Phillips. Phillips makes a compelling case …
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Are You Returning People The Way You Return Gifts?
Several years ago, Bonni and I visited Best Buy the day after Christmas. I was both impressed and stunned at what I saw. It wasn’t the returns line itself that surprised me, because of course we …
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Why Some People Almost Always Maximize Their Influence
I’ve facilitated or observed thousands of hours of organizational training in the past decade. While every project is different, one trend almost always repeats itself. Any decent training has a …
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How To Avoid Missing The Target On Caring
A few weeks ago, a client forwarded an email from another department in their organization that had previously received criticism for being a bit cranky on email messages. This time, the email started …
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When Asking For Input Is A Big Mistake
I was sitting with a client manager recently and we got to talking about getting input from employees. She recalled a situation from awhile back that highlights a problem with seeking input. She was …
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