263: How to Benefit From Conflict, with Susan Gerke

Susan Gerke: Teams Expert

Susan Gerke is the president of Gerke Consulting & Development. She has worked with global teams and has certified facilitators around the world to deliver management, leadership, and team offerings. Susan is co-creator of GO Team, a training suite for organizations to power team performance.

Key Points

• 20% of our workday is spent resolving conflict
• AIM Frame:
  1. What happened?
  2. What's the goal?
  3. What options are there to move forward?
• Solve conflicts outside of email

Resources Mentioned

• GO Team: Powering Team Performance

Related Episodes

• The Four Unique Types of Teams, with Susan Gerke (episode 138)
• How To Maximize Team Performance, with Susan Gerke (episode 139)
• How to Create Team Guidelines, with Susan Gerke (episode 192)

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