Leaders Aren't Born, They're Made
I recently met with a client who was planning for a conversation with a senior leader. She was preparing to convey some of her ongoing concerns about the culture of their organization. She …
Continue Reading about Answering This Question Makes Difficult Conversations Easier →
A few months ago, Gordon, one of our clients, shared a story that highlighted a critical component for effective delegation. Gordon told us that early in his career, he was tapped by an executive …
Continue Reading about This Action Will Help Delegation Stick →
A month ago, I was preparing to interview Sheila Heen for a segment on my show. Sheila is the co-author of the bestselling book Difficult Conversations*, and we were speaking about her new book Thanks …
Continue Reading about Are You Making This Mistake Soliciting Feedback? →
About fifteen years ago, I walked into the office early one morning and grabbed the stack of papers on the central printer. The staff from the evening shift often printed anything of importance for us …
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Since I’ve spent the last decade serving brilliant technical people, I’ve heard many times about avoiding single points of failure when building systems. A single point of failure is a part of a …
Most of us know the rules of the brainstorming process. The rules say that if you want to get innovative ideas from brainstorming, everyone needs to suspend judgement about what ideas are good or bad …
Continue Reading about This One Process Change Will Drive Innovation →
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