Authentic leaders know that there's more to an apology than simply the words “I'm sorry” – although that's a good starting point. Mistakes are inevitable, but few leaders are able to communicate a genuine apology. This week, Bonni Stachowiak returns to discuss how we can make our apologies more meaningful and genuine to the people who receive them.
Components of an authentic apology:
1) State “I'm sorry” or “I apologize” with sincerity
2) Be specific about what you are apologizing for and own it
3) Discuss what you will do to avoid the mistake in the future
Tell me what you did to incorporate something from our discussion above – I want to know what is working for you!
The TED Talk on vulnerability we mentioned can be found here:
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