Do you know what to say when someone comes at you who is livid? Virtually every leader had fielded conversations like this, but at lot of us haven’t handled these situations as well as we’d like. In this show, I welcome Mark Goulston, co-author of the recent book Real Influence: Persuade Without Pushing and Gain Without Giving In to share his three-step process to best handle these situations.
Guest: Mark Goulston
Co-Author of Real Influence: Persuade Without Pushing and Gain Without Giving In
Check out Mark’s article on this same topic on the Harvard Business Review blog
Three three-step process that Mark recommended:
1. What are you most frustrated about?
2. What are you most angry about?
3. What are you really worried about?
Here are links to Mark’s books:
Thank you to Peter Ochieng, Kenhjie Almaden, Sue Florimonte, Shawn Richardson, Chris Edmonds, Selah Cosentino, Balaji Muralidharan, Africa Hands, and Mattias Jarnhall for following me this week on social media. If you’d like to stay connected as well, simply go to CoachingforLeaders.com and find the social media icons on this page.
Thank you to William Shaker for your very kind written review on iTunes. If this show has been valuable to you as well, please leave a written review on iTunes by visting coachingforleaders.com/itunes
Want a mid-week booster shot? I send an email article out every week via email. Just go to coachingforleaders.com/subscribe