On this week’s episode, Bonni and I responded to questions on layoffs, leading a dysfunctional team, customer service, and executive presence. We recommended the following resources.
- The Automatic Customer by John Warrillow*
- Good Authority by Jonathan Raymond*
- Radical Candor by Kim Scott*
- The Power of Vulnerability by Brené Brown
- Why Good Leaders Make You Feel Safe by Simon Sinek
- Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard and Sheldon Bowles*
- How to Win Friends and Influence People by Dale Carnegie*
Have a question for us for a future Q&A episode? Submit it at coachingforleaders.com/feedback
Weekly Guide: Related Episodes
- CFL137: The Power Of Servant Leadership
- CFL192: How to Create Team Guidelines
- CFL302: How to Challenge Directly and Care Personally
- CFL306: Five Steps to Hold People Accountable
- Membercast 4: How to Create a Team Vision
Weekly Guide: Articles
Work and the Loneliness Epidemic: When you read this article (and you should) keep in mind that the author was recently the Surgeon General of the United States.
Nine Signs You’re Successful—Even If It Doesn’t Feel Like It: The first one is almost exactly what Bonni said on this week’s episode.
Why Mark Zuckerberg Thinks One-on-One Meetings Are the Best Way to Lead: The world’s top social media executive apparently is a fan of in-person meetings.
What Motivates Employees More: Rewards or Punishments?: Depends on whether you’re trying to get people to do something — or prevent them from doing it.
I Have Fear: A helpful reminder from Seth Godin on how to frame fear.
Weekly Guide: Books
Weekly Guide: Inspiration
From Her Dad’s Killing During the Crack Epidemic to a Supreme Court Clerkship: In the midst of a tough week of news, I found hope and inspiration in this story.
Dorie Clark returns to the show to teach what ideas leaders should steal from today’s top entrepreneurs.