A business meeting this week turned to the topic of empathy as a critical competency for people to be effective.
When I picked up my son from preschool a few days ago, I noticed that the lesson of the day was on empathy.
And then I started seeing tons of articles on empathy for this week’s leadership guide.
Since there’s clearly a conspiracy to get me to think and act with more empathy, this week’s guide zeros in on what I’ve discovered.
This Week's Show
243: Your Career Strategy and More Questions
In our monthly Q&A show, Bonni coached us on the language we use in order to best match what we mean. This, along with responses to questions on career strategy, coaching, and executive relationships, was our focus.
The Gift of Presence, The Perils of Advice: Many leaders like to give advice. Advice-giving is generally well intended, but often doesn’t land that way. In one of the best articles I’ve seen on this topic, Parker Palmer says, “The human soul doesn’t want to be advised or fixed or saved. It simply wants to be witnessed.”
Stop Serving the Feedback Sandwich: Just as past guest Adam Grant points out in this article, I’ve heard the advice for years to use the “feedback sandwich.” It’s a popular model because it’s simple to follow for the person giving feedback — yet, it’s lousy. In this article, Grant shows you the exact language to vastly improve your feedback.
Why You Should Have More Empathy: One of the fascinating findings in research is that we are LESS likely to be empathic with others when we’ve been though a similar situation ourselves. Here’s some of the science behind this important concept.
The Science of Keeping Your Cool When Co-workers Drive You Nuts: For years, I’ve encouraged clients to view videos of themselves during presentation coaching as a “third party” (i.e. pretending they are observing somebody else) in order to help them watch more objectively. Turns out this “distanced perspective” works in the toughest interactions.
What Is Good Customer Service? Here’s What Customers Think: I received a customer service response this week that technically solved my problem, but left me with a bunch of work that could have been easily handled by company serving us. Point #3 in this article resonates with me a lot — and is a difference maker I notice in service interactions.
Just For Fun
Unstoppable: The lyrics of this song by Sia don’t align with empathy in the slightest (nor much of my leadership philosophy) but I’ve still decided that it’s a great way to start an intense day.