I’ve highlighted Dale Carnegie’s principle “Don’t, criticize, condemn, or complain,” on many occasions with clients. On a fairly regular basis, I get the question back, “Well, how am I supposed to address problems if I can’t be critical?”
It’s a fair question, and one that a lot of us struggle with. After all, most of us want to have good relationships with the people we influence, but it’s inevitable that we need to communicate when we don’t get the anticipated results. While we should all limit our critical language, giving and receiving feedback is essential for success.
So, what’s the distinction? Continue Reading…
